How do you give travel to the well-travelled?

Offering a unique travel incentive sounds like a great idea, but how do you shape it to entice people who are already well-travelled?

What is driving disloyalty?

Customer loyalty is great for the longevity of your business, but sometimes things can go wrong. What is driving disloyalty in your business?

Can your business size be affecting employee loyalty?

There are numerous factors that contribute to whether or not an employee will remain loyal. A recent study showed one of these could be as simple as how large your business is.

An optimistic market could lead to a loyalty boost this Christmas

Australian retailers are looking optimistic for December. What could this mean for customer loyalty programs? Read on to find out.

Is anyone getting an extra mile award in your business?

How motivated are your employees to go that extra mile? Here are some ways to ensure your staff are fully engaged in their workplace by utilising an employee recognition program.

Tailor your travel rewards program to Australian’s exact desires

Travel website, Expedia, released research that shows Australia’s holiday preferences. Want to use these to tailor your travel rewards to their needs? Read on.

How to avoid a loyalty program that loses money

A solid loyalty program can be a great way to retain high-value customers. Some businesses are losing money on these programs, however, so how do you avoid doing the same? With these tips.

Values and loyalty: Research shows one begets the other

Research has revealed that customers become more loyal to businesses that share their personal values. If you want your customer loyalty program to be more down to earth, read on.

What does tomorrow look like for loyalty?

With 2014 quickly leaving us behind and 2015 drawing ever closer, what can we expect in the coming year for loyalty and incentives?

Can your business find its single-customer views?

What is a single-customer view, why is it important to your loyalty program and how do you achieve one? Read on for the answers.